Terms & Conditions

Appointments

  • All bookings may require a deposit. Please arrive on time to receive your full treatment.

  • If you are running more than 15 minutes late, we may not be able to proceed with the appointment or provide the full treatment as booked.

Cancellations

  • We require 24 hours’ notice. Late cancellations or no-shows may result in:

  • Loss of deposit

  • Cancellation fee

Refunds

  • Copacabana Clinic enforces a strict “no refund” policy on prepaid treatments for change of mind reasons.

  • No refunds on completed services

  • Packages are non-refundable

Results Disclaimer

  • Results vary depending on individual factors. Multiple sessions may be required. No guaranteed outcomes are implied.

Medical Disclosure

  • You must disclose all medical conditions, medications, pregnancy, or recent procedures. This ensures your safety.

Treatment Suitability

  • We reserve the right to refuse or modify treatments if unsafe or unsuitable.

  • At Copacabana Clinic, every treatment is tailored to your individual needs. Treatment times may vary from the originally scheduled booking depending on factors such as the size of the treatment area, skin condition, and the complexity of your personalised treatment plan.

  • We prioritise quality care and personalised results rather than a “one-size-fits-all” approach. This ensures each client receives the appropriate time and attention for optimal outcomes.

  • To support your results and minimise risks, it is essential that all aftercare instructions are followed. Copacabana Clinic is not responsible for any complications or adverse outcomes resulting from failure to follow these instructions.

Aftercare

  • Following aftercare instructions is essential. We are not responsible for any complications resulting from failure to follow them.

Pricing

  • Prices may change at any time. Promotions cannot be combined unless stated.

Liability

  • Treatments are performed with care and industry standards. By proceeding, you accept inherent risks associated with non-invasive aesthetic treatments.