1. What Personal Information We Collect
We may collect:
• Identity details (name, DOB, contact info)
• Health and medical history (required for safe treatments)
• Treatment records and consultation notes
• Photos (before/after – with consent)
• Payment and transaction details
• Website or booking system data (IP, cookies, usage data)

2. How We Collect Information
• In person (consultation forms)
• Online bookings/forms
• Phone, email, or social media
• Third-party booking/payment platforms

3. Why We Collect Your Information
• We collect and use your data to:
• Deliver safe and effective treatments
• Assess suitability and risks
• Communicate bookings and reminders
• Maintain clinical records
• Process payments
• Meet legal obligations

4. Sensitive Information (Health Data)
• Health information is considered sensitive and is only collected:
• With your consent
• When necessary for treatment
• In accordance with legal requirements

5. Disclosure of Information
• We may disclose information to:
• Payment providers
• Booking and CRM systems
• Medical professionals (if required)
• Legal authorities (when required by law)
• We do not sell or rent your data.

6. Data Storage & Security
• We take reasonable steps to protect your data through:
• Secure software systems
• Password-protected files
• Restricted staff access

7. Marketing & Photos
• We will only use your images or testimonials with written consent
• You can withdraw consent at any time

8. Access & Correction
• You may request access or correction of your data at any time.

9. Cookies & Website Tracking
• Our website may use cookies to improve user experience and marketing performance.

10. Complaints
• If you believe your privacy has been breached, contact us.
• If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).